MultiValue Consulting and

                              Technical Support, Inc.

the offices of Wayde and Mecklenberg et al

A good name is more desirable than great riches

We work on Retainer just as many software houses and law firms do.  In return, we guarantee your satisfaction or your money back.  We accept the following Forms of Payment:  check, money order, ACH, or Credit Card (via PayPal).

We collect a percentage of the estimated total when a Service Authorization is signed or a Progress Report requests additional hours.  Work can begin as soon as your retainer is received.  Once a Client has established a consistent, on-time payment-in-full record for three consecutive billing cycles in which a balance was due, we reduce the Retainer requirement by half.  And we waive the Retainer requirement entirely for Exceptional Clients, those who pay the Time Billing Statement balance within one week of receipt.  We also waive the Retainer requirement for Clients who sign a Software Maintenance Agreement (see Rates page for details).  This means work can begin as soon as requested because there is no "jet lag" while we wait to receive the Retainer.

Need help in a hurry?  We can send you a Retainer Request via PayPal®.  All you need is an email address; no PayPal account is required to use this option.  You can then pay by Credit Card.  If you already have a verified PayPal account, you can also pay from a bank account in any currency.  We would send an email request for Retainer PLUS Convenience Fee.  Work could begin in a matter of minutes, after we received your PayPal email payment at billing@mvcats.com.  (A PayPal Convenience Fee of about 2.99% would be requested with the Retainer.  As a discount software house, we are not able to absorb that fee.  The fee is deducted immediately by PayPal then the balance is placed in our account.)

Upon receipt of your retainer (or statement payment), a Credit Memo will be issued, then emailed or faxed to you.  This Credit will be applied to and referenced on monthly Time Billing Statements until applied in full (or refunded).  Tell your CFO that the 10% New Client Discount for the first 100 billable hours expires 90 days after the first Service Authorization is signed.  So be sure to take full advantage of that $1,050.00 savings!

Any Software Development on the Client’s system will be kept completely separate from applications currently running.  If existing applications require editing, each routine will be cloned to a development version before any modifications begin.  No work will be activated until demoed for the Client and approved for activation.

On the first business day of each month, we will issue a Time Billing Statement which summarizes Services Rendered the month prior and applies any earned Discounts and any Credit Memos on file.  If a Balance is Due, it must be paid by the end of the Billing month so that assignments can continued uninterrupted.  On the Statement, our Service Codes are listed by Category - SubCategory.  For example, Software - Consultation is where we log time spent consulting with the client about their software, whether by phone, fax, email, or live messenger (and on occasion in person).  Software - Evaluation is where we log time spent evaluating the client's software.  Software - Modifications is where we log time spent modifying the Client's software.  Software - Documentation is where we log time spent recording an audit trail of what was said, what was evaluated, and what programs were modified.

Periodically throughout an assignment, we provide Progress Reports and demo what has been developed thus far.  We also document any additional Client requests.  Sometimes, a Progress Report will request Additional Hours to be authorized.  All amounts on a Progress Report must be initialed and the Report itself signed by the Client, dated and faxed back to MvCaTs before work can continue.  This constitutes Approval of both the work completed and any additional hours requested.

Upon completion of an assignment, another demo of the Finished Product is performed and a final Progress Report is submitted for Approval.  A Time Billing Statement will be issued for any Balance Due on the assignment.  Payment of the Amount Due on a Time Billing Statement constitutes Approval of the services performed.  Once payment has cleared our bank (or appeared in our PayPal account), any development software will be activated for use by the Client.  Minor adjustments to the activated product will be addressed at Client request.

If a Credit Memo balance remains after final corporate Time Billing charges have been billed and deducted, the Client may opt for a refund or may leave the balance on deposit toward the next assignment.  However, if the Credit Memo balance is insufficient to cover final charges, a Time Billing Statement will be presented for the difference.  Payment of the Amount Due on a Time Billing Statement constitutes Approval of the services performed.

Once the software we produce is approved, paid in full, and activated, the Source Code copy on the system belongs to the Client.  Its price has already been factored into the MvCaTs hourly rate.  We won't hold your active source code hostage in an offsite escrow account.  And we won't set a timer to deactivate your source code after a specified amount of time has passed.  And we won't encrypt active source code on your system.

If a Progress Report or the demo of the Finished Product is disapproved, any unapproved development software related to this assignment will be removed from the Client's system.  Then, a Refund (of the Client's Credit Balance as well as all monies collected which relate to the unapproved software) will be issued via Check by Certified mail or via PayPal email.  Future assignments would be subject to review.  (PayPal Convenience Fees are non-refundable.)

If an Assignment is canceled by the Client for reasons other than disapproval of the results, a Partial Refund check will be issued via Check by Certified mail or via PayPal email for any Credit Memo balance remaining after accrued corporate Time Billing charges have been deducted.  If the Credit Memo balance is insufficient to cover these accrued charges, a Time Billing Statement will be presented instead, requesting payment for the difference.  Any development software on the Client’s system relating to this assignment will remain there, incomplete and inactive.

A Time Billing Statement will be issued on the first business day following a month in which any billable services were rendered.  Based on Client preference, the statement will be emailed or faxed.  Payment is due by the 20th day of the month of issue.

An account would be considered delinquent if payment was not received by the last business day of the billing month of issue -or- if payment was less than the amount billed.  Consequences:  1) Any remaining ongoing discounts would be forfeited; 2) New servicing would require a 100% retainer until the account was brought current; 3) The portion of the balance still outstanding would be adjusted to reflect no discounts and would incur interest at 1.5% per month (18% annual) until paid in full; and 4) The required Retainer percentages would revert to the levels set for a New Client until all late fees were paid -and- the client had reestablished a consistent, on-time payment record for three consecutive billing cycles in which a balance was due.

The Client has so much to gain by contracting with us.  We want repeat business and will go the extra mile to ensure complete satisfaction with the finished product and the final price.  Our goal will always be to deliver twice the performance at half the price, twice the value in half the time.

(Rates and terms are subject to improvement without notice.)

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