MultiValue Consulting and

                              Technical Support, Inc.

the offices of Wayde and Mecklenberg et al

AROUND-THE-CLOCK SUPPORT

Whether it's an email or an emergency, you'll love our Rapid Response.

Is your Consultant playing "hard to get"?  We're available 24/7/365 and the call is FREE!

So forget the time; just pick up the phone.

You can call before or after hours, on a weekend or a holiday, whenever you need us.

When you call, a technician will answer, so you'll already be halfway to a solution!

Need help in a hurry?  See our Guarantee page for details.

ADMINISTRATION

Normal Office Hours:  8:00am to 5:00pm, Monday through Friday  (Holidays* excluded)

Our Administrative Staff will be happy to assist you free of charge during Normal Office Hours with questions regarding scheduling, quotes, corporate policy, billing, etc.  Contact us today for a Free Estimate based on your description of your software and needs.  For a more specific quote, we would need to run a diagnostic, just as any good certified mechanic would do.  In that case, you may want to request a low-cost Software Preview.

Quotes are Free

To request a Quote, click here and describe the support you need.  We will respond within 24 hours.  Or just pick up the phone and call us Toll-Free at (888) MVTECHS.

New Client 5% Signing Bonus

To qualify, simply request your first Quote then sign & submit.  MvCaTs will reduce the Amount Due on your First Time Billing Statement for that Quote by 5%.  For example, if the Amount Due was $2,000.00, your 5% Signing Bonus would be $100.00, reducing the Amount Due to $1,900.00.  The more work you give us during the month of signing, the bigger your Bonus will be.  (Please Note:  This Bonus is available only to those clients not yet on Software Maintenance.)

Your Choice of Rates - Around the Clock, 24 hours a day, 7 days a week, 365 days a year

For the very rare Client whose ONLY means of Remote System Access is Long Distance Modem Dialup, add $25.00 per hour to above Rates.

Our Rates will remain at these levels until at least 03/01/2012.

Did you know that ...? 

When you engage MvCaTs for a project, your money is NOT at risk.  See our Guarantee page for details regarding our Retainer Policy, Money Back Guarantee, and an overview of How We Do Business.

Free Quote Comparison within 24 hours

We would like the opportunity to offer you better terms.  If you already have a quote from one of our competitors, Click here to Request a Comparison Quote.  Attach a copy of their quote along with your original specifications for the project.  Then give us 24 hours to submit a better quote.  Or if you have reviewed our Rates and none of our terms quite meet your current needs, Click here to Request Custom Terms.  Tell us what terms would work for you and what you are willing to offer us in exchange for those terms.  We will respond within 24 hours.  Please include your contact information and be sure to add our domain name to your Trusted Senders list so you can receive our reply.  You have nothing to lose but your programming backlog and your high blood pressure.

RATE  DISCOUNTS

The first two hours of initial New Client Consultation are Free.

While your New Client 5% Signing Bonus is in effect, we encourage you to evaluate the variety of Software Maintenance Agreements listed in the Remote Services table above so you can lock in an ongoing discount and waive the Retainer Requirement (see table on Guarantee page).  We can tailor an agreement to suit both your needs and your budget.  For New Clients who wish to sign an SMA but have not yet established an on-time payment record, a Retainer equal to one full month of the chosen SMA fee will be due at signing.

The more billable work you give us per month, the less it costs you per hour. 

"A-la-carte" Clients have no Software Maintenance Agreement in place.  But they can earn a Volume Discount Incentive of .1% times total billable hours, beginning with 1% for 10 hours to a maximum of 5% for 50 + hours per month.  This Discount is applied automatically to the Time Billing Statement for the month in which it was earned.  Volume Discounts may only be combined with Product Discounts.

SOFTWARE  MAINTENANCE  AGREEMENTS

You may be running a small business without a staff programmer and doing your own system administration on a shoestring budget.  We are continually amazed at what some folks can do with duct tape and rubber bands.  Or you may be relying on a "Lone Wolf" programmer for MultiValue / PICK software support or a solitary Value Added Reseller (VAR) for system administration support and asking yourself, "What happens to us if something happens to you?"  You may even be that "Lone Wolf", whether full-time or a "contract player", concerned about your position and the company if something happens while you are taking time off.  Or your company may produce and maintain vertical software packages and at times have too many projects and not enough programmers.

To help clients make ends meet in our increasingly challenging economy, we offer Discounts as deep as 20%.  Whatever your needs and budget, we can tailor a low-cost Software Maintenance Agreement (SMA) that's right for you.  Our Software Maintenance Agreements are single page, one side, no fine print, no mumbo jumbo.  With an SMA in place, you never pay full rate for even a single hour of service.  For as little as $297.00 per month, you could rest easy, knowing help is available around-the-clock and just a toll-free call away.  Click here for SMA details.

We're A.K.A. MvCaTs:  Affordable, Knowledgeable, Available.

SMA  vs  A-LA-CARTE

Software Maintenance Agreement (SMA) Clients provide MvCaTs with recurring receivables.  We say Thank You by providing a wide variety of Discounts off our full Remote Rate.  The terms of the chosen Agreement govern the discount that will be applied to our Remote Rate on all Service Authorizations signed while the Agreement is in effect.  And signing a Service Authorization locks in the current Remote Rate for as long as it takes to complete that project.  In addition, we waive the Retainer Requirement (see table on Guarantee page).  This means work can begin as soon as requested since there is no "jet lag" while we wait to receive a Retainer.  For New Clients who wish to sign an SMA but have not yet established an on-time payment record, a Retainer equal to one full month of the chosen SMA fee will be due at signing.

"A-la-carte" Clients have no SMA in place.  Once their New Client 5% Signing Bonus expires, any Service Authorization signed will be governed by our full Remote Rate.  And our Retainer Requirement must be satisfied (see table on Guarantee page).  This means work cannot begin until we receive the Retainer.  But they can earn a Volume Discount Incentive of .1% times total billable hours, beginning with 1% for 10 hours to a maximum of 5% for 50 + hours per month.  This Discount is applied automatically to the Time Billing Statement for the month in which it was earned.

OTHER  PERCS

We have a Minimum Retainer Requirement of 4 hours and a Minimum Service Quote of 8 hours.  But there is No Minimum Billing Requirement.  We bill only for the time it takes to get the job done right.  If it takes half an hour, we bill for half an hour and place the balance of the Retainer on file as a Credit for the next project.  Or you could request a Refund of the unused portion.  Our Smallest Billing Unit is 6 minutes, not 15 minutes like many companies.  We bill in .10 hour increments.  For example, if it takes 16 minutes to complete a service, we bill for 18 minutes, not 30.

And here is More Good News:  We won't hold your active Source Code hostage in an offsite escrow account.  And we won't encrypt active Source Code on your system.

Click here to view our Travel Policy

SOFTWARE  PREVIEW

Before committing to a Full Service Quote, some New Clients request a Software Preview.  The sample quote (below) includes the following:  1)  1 hour of System Technical Support to establish secure remote access; 2)  2 hours of Software Consultation with an MvCaTs Manager for a guided tour of your concerns; 3)  5 hours of independent Software and Database Evaluation; 4)  2 hours of Software Documentation regarding our findings; and 5)  2 hours of New Client Consultation at no charge.  The cost of this quote is equivalent to 12 billable hours at about a 21% Rate Discount.  (If you have complex issues, more than one system, or multiple accounts to be previewed, additional hours may be needed.)

There are 3 Distinct Advantages to performing a Software Preview:  Advantage #1)  it contains all the first steps normally included in a Full Service Quote so the Client would not be incurring additional expense; Advantage #2)  it establishes a level of trust between the Client and the MvCaTs Manager; and Advantage #3)  it provides MvCaTs the necessary insight to create a more specific Full Service Quote later on.

When you first sense an attraction to someone, you don't immediately propose marriage and a long-term commitment.  Instead, you ask for a date, an opportunity to get to know them better and to explore future potential.  How well do we relate?  Can we fulfill each others needs?  Click this link to request a First Date with MvCaTs.  Who knows?  It may lead to a lasting relationship!

ONSITE  SURVEY

Some Clients who are facing a complex set of database and software issues will order an Onsite Survey.  This estimate includes four work days and two travel days itemized as follows:  1)  4 hours of Database Consultation; 2)  21 hours of Software & Database Evaluation; 3)  4 hours of Software & Database Documentation; 4)  3 hours of Report Preparation & Presentation; 5)  16 hours for Travel Time & 2 hours for Daily Commute; and 6)  2 hours of New Client Consultation at no charge.  (Please note:  the estimated cost quoted in the sample below includes transportation, meals, lodging, insurance, commuting, working onsite, the whole 9 yards.)

SAMPLE  QUOTES

Here are three Sample Quotes.  After reviewing ours, we encourage you to compare quotes from other companies.  But you will probably have to call them because unlike MvCaTs, most MultiValue / PICK Development Corporations do not publish their rates.  You will soon discover that the average rates for PICK software support are anywhere from 50% to 100% higher than ours.  We feel confident that our low rates will bring you back for a personalized Quote.  And our excellent service will keep you coming back.

We collect a 50% Retainer from New Clients, 100% for Onsite Services.

Of course ...

Déjà Vu

If you are still undecided about whether to Partner with MvCaTs, what's holding you back?  And if this is not your first visit, what drew you back?  Send us your thoughts on what we could do differently to attract your business.  We'll listen.

(Rates and terms are subject to improvement without notice.)

* Our offices will be closed on the following Holidays so our administrative staff may enjoy time with friends and family:   New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve after Noon, Christmas Day, and New Year's Eve after Noon.  But there will always be a MONK (Manager on Call) for emergencies.

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