MultiValue Consulting and
Technical Support, Inc.
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MultiValue Consulting and Technical Support, Inc.
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AROUND-THE-CLOCK SUPPORT Whether it's an email or an emergency, you'll love our Rapid Response. Is your Consultant playing "hard to get"? We're available 24/7/365! So forget the time; just pick up the phone. You can call before or after hours, on a weekend or a holiday, whenever you need us. When you call, a technician will answer, so you'll already be halfway to a solution! Need help in a hurry? Our Minimum Retainer Requirement is 4 hours with a Minimum Service Quote of 8 hours. But there is No Minimum Billing Requirement. We bill only for the time it takes to get the job done right. If it takes half an hour, we bill for half an hour and place the balance of the Retainer on file as a Credit for the next project. Or you could request a Refund of the unused portion. If you are a New Client, your $485.76 Retainer is our Collateral (that's $132/hr * 4 hrs - New Client 8% Signing Bonus). We could begin helping as soon as we receive your Retainer and signed Service Quote. Click here for How to Get Help in a Hurry. But before you call, consider this ... If your Operating System is not currently under a Maintenance contract with your vendor, we would not be at liberty to support you. Why not? Two Reasons: 1) We would be a convenient target if your system developed an issue while we were logged in, and 2) Running a business without an O.S. Maintenance contract in place is, in our opinion, financial Russian roulette. If you are unwilling to protect your data and software investment as well as your employees' livelihood, you would not be willing to pay our Rates. ADMINISTRATION Normal Office Hours: 8:00am to 5:00pm, Monday through Friday (Holidays* excluded) Our Administrative Staff will be happy to assist you free of charge during Normal Office Hours with questions regarding scheduling, quotes, corporate policy, billing, etc. Contact us today for a Free Estimate based on your description of your software and needs. For a more specific quote, we would need to run a diagnostic, just as any good certified mechanic would do. In that case, you may want to request a low-cost Software Preview. Quotes are Free To request a Quote, click here and describe the support you need. We will respond within 24 hours. Or just pick up the phone and call us at (419) 923-0521. New Client Signing Bonus To qualify, simply request your first Quote then sign & submit. You will receive an 8% Discount per hour off all billable work under that quote during the month of signing AND the month following. For example, 20 billable hours per month would yield a Signing Bonus of $211.20 Remote or $280.00 Onsite off your first AND second Time Billing Statements. The more work you give us, the bigger your Bonus will be. Please Note: This Bonus is available only to clients who do not yet have a Software Maintenance Agreement (SMA) in place. We publish our Rates So you won't have to "drill down" in search of them as you probably have to do with our competitors. Your Choice of Rates - Around the Clock, 24 hours a day, 7 days a week, 365 days a year
To circumvent our Annual COLA, simply sign any SMA before January 1st to Lock in our Current Rates. Custom Terms If you have reviewed all the variations on our Software Maintenance Agreements and still don't see the terms you want, Click here to request Custom Terms. Tell us the Rate you want, the number of Hours per month, and the number of Months you are willing to commit to. We will respond within 24 hours to Accept or make a Counter-Offer. Or just pick up the phone and call us at (419) 923-0521. To capture the brass ring, you first have to reach for it. Did you know that ...?
When you engage MvCaTs for a project, your money is NOT at risk. See our Guarantee page for details regarding our Retainer Policy, Money Back Guarantee, and an overview of How We Do Business. Free Quote Comparison within 24 hours We would like the opportunity to offer you better terms. If you already have a quote from one of our competitors, Click here to Request a Comparison Quote. Attach a copy of their quote along with your original specifications for the project. Then give us 24 hours to submit a better quote. Or if you have reviewed our Rates and none of our terms quite meet your current needs, Click here to Request Custom Terms. Tell us what terms would work for you and what you are willing to offer us in exchange for those terms. We will respond within 24 hours. Please include your contact information and be sure to add our domain name to your Trusted Senders list so you can receive our reply. You have nothing to lose but your programming backlog and your high blood pressure. RATE DISCOUNTS The first two hours of initial New Client Consultation are Free. While your New Client 8% Signing Bonus is in effect, we encourage you to evaluate the variety of Software Maintenance Agreements listed in the Remote Services table above so you can lock in an ongoing discount and waive the Retainer Requirement (see table on Guarantee page). We can tailor an agreement to suit both your needs and your budget. The more billable work you give us per month, the less it costs you per hour. "A-la-carte" Clients have no Software Maintenance Agreement in place. But they can earn a Volume Incentive Discount of .2% times total billable hours, beginning with 1% for 5 hours to a maximum of 8% for 40+ hours per month. This Discount is applied automatically to the Time Billing Statement for the month in which it was earned. Volume Discounts may only be combined with Product Discounts. SOFTWARE MAINTENANCE AGREEMENTS You may be running a small business without a staff programmer and doing your own system administration on a shoestring budget. We are continually amazed at what some folks can do with duct tape and rubber bands. Or you may be relying on a "Lone Wolf" programmer for MultiValue / PICK software support or a solitary Value Added Reseller (VAR) for system administration support and asking yourself, "What happens to us if something happens to you?" You may even be that "Lone Wolf", whether full-time or a "contract player", concerned about your position and the company if something happens while you are taking time off. Or your company may produce and maintain vertical software packages and at times have too many projects and not enough programmers. To help clients make ends meet in our increasingly challenging economy, we offer Discounts as deep as 24%. Whatever your needs and budget, we can tailor a low-cost Software Maintenance Agreement (SMA) that's right for you. Our Software Maintenance Agreements are single page, one side, no fine print, no mumbo jumbo. With an SMA in place, you never pay full rate for even a single hour of service. For as little as $235.23 per month, you could rest easy, knowing help is available around-the-clock and just a phone call away. Click here for SMA details. We're A.K.A. MvCaTs: Affordable, Knowledgeable, Available.
SMA vs A-LA-CARTE Software Maintenance Agreement (SMA) Clients provide MvCaTs with recurring receivables. We say Thank You by offering a wide variety of Discounts off our Remote Rate. And both the Remote & Onsite Rates in effect at signing will stay locked in for the full SMA term. They will not be affected by our Annual March 1st COLA. As an added bonus for our SMA clients, we deduct 8% from our Onsite Labor Rate for a savings of $14.00 per hour. The Rate charged under a Service Authorization will be controlled by the SMA in effect during the billing cycle in which services were performed. And we waive the Retainer Requirement (see table on Guarantee page). This means work can begin as soon as requested since there is no "jet lag" while we wait to receive a Retainer, and the paperwork is already on file. "A-la-carte" Clients have no SMA in place. After their New Client Signing Bonus expires, a Service Authorization must be signed for each support request and will be governed by our current Rates in effect during a given billing cycle. Quoted Rates are locked and not subject to our Annual COLA IF work begins on a Service Authorization (SA) within 2 weeks of the Client Signature Date AND billable work is requested and performed under that SA each consecutive month until the project is completed. Without an SMA, our Retainer Requirement must be satisfied (see table on Guarantee page). This means work cannot begin until we receive the Retainer and signed agreements. Our Minimum Retainer Requirement is 4 hours with a Minimum Service Quote of 8 hours. But "a-la-carte" Clients earn a Volume Incentive Discount of .2% times total billable hours, beginning with 1% for 5 hours to a maximum of 8% for 40+ hours per month. This Discount is applied automatically to the Time Billing Statement for the month in which it was earned. OTHER PERCS Our Smallest Billing Unit is 6 minutes, not 15 minutes like many companies. We bill in .10 hour increments. For example, if it takes 16 minutes to complete a service, we bill for 18 minutes, not 30. And here is More Good News: We won't hold your active Source Code hostage in an offsite escrow account. And we won't encrypt active Source Code on your system. Click here to view our Travel Policy Before committing to a Full Service Quote, some New Clients request a Software Preview. The sample quote (below) includes the following: 1) 1 hour of System Technical Support to establish secure remote access; 2) 2 hours of Software Consultation with an MvCaTs Manager for a guided tour of your concerns; 3) 5 hours of independent Software and Database Evaluation; 4) 2 hours of Software Documentation regarding our findings; and 5) 2 hours of New Client Consultation at no charge. The cost of this quote is equivalent to 12 billable hours at nearly 21% Rate Discount. (If you have complex issues, more than one system, or multiple accounts to be previewed, additional hours may be needed.) There are 3 Distinct Advantages to performing a Software Preview: Advantage #1) it contains all the first steps normally included in a Full Service Quote so the Client would not be incurring additional expense; Advantage #2) it establishes a level of trust between the Client and the MvCaTs Manager; and Advantage #3) it provides MvCaTs the necessary insight to create a more specific Full Service Quote later on. When you first sense an attraction to someone, you don't immediately propose marriage and a long-term commitment. Instead, you ask for a date, an opportunity to get to know them better and to explore future potential. How well do we relate? Can we fulfill each others needs? Click this link to request a First Date with MvCaTs. Who knows? It may lead to a lasting relationship! ONSITE SURVEY Some Clients who are facing a complex set of system, database and software issues will order an Onsite Survey. This estimate includes four work days and two travel days itemized as follows: 1) 7 hours of Database Consultation; 2) 16 hours of Software & Database Evaluation; 3) 7 hours of Software & Database Documentation; 4) 10 hours of Project Research & Presentation; 5) 3 hours of Report Preparation & Presentation; 6) 16 hours for Travel Time & 4 hours for Daily Commute for a 4-night stay; and 7) 2 hours of New Client Consultation at no charge. (Please note: the estimated cost quoted in the sample below includes our New Client 8% Signing Bonus, transportation, meals, lodging, insurance, commuting, working onsite, the whole nine yards.) SAMPLE QUOTES Here are four Sample Quotes. After reviewing ours, we encourage you to compare quotes from other companies. But you will probably have to call them because unlike MvCaTs, most MultiValue / PICK Consulting Groups do not publish their rates. You will soon discover that the average rates for PICK software support are anywhere from 50% to 100% higher than ours. We feel confident that our low rates will bring you back for a personalized Quote. And our excellent service will keep you coming back.
We collect a 50% Retainer from New Clients, 100% for Onsite Services.
Of course ...
Déjà Vu If you are still undecided about whether to Partner with MvCaTs, what's holding you back? And if this is not your first visit, what drew you back? Send us your thoughts on what we could do differently to attract your business. We'll listen. (Rates and terms are subject to improvement without notice.) * Our offices will be closed on the following Holidays so our administrative staff may enjoy time with friends and family: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve after Noon, Christmas Day, and New Year's Eve after Noon. But there will always be a MONK (Manager on Call) for emergencies. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Home / Credentials / Rates / Guarantee / Careers In our 10th year as PICK of the Litter for MultiValue Support Make Contact
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