Discount Software Maintenance Agreements at MvCaTs, Inc.

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MultiValue Consulting and

Technical Support, Inc.

SOFTWARE MAINTENANCE AGREEMENTS

Before Discounts, our Remote Rate is $132.00 per hour, and our Onsite Rate is $175.00 per hour. But with a Software Maintenance Agreement (SMA) in place, you never pay our full rates for even one hour of support. We offer several variations on our SMAs. You can sign an SMA any day of the year and choose the Effective Date.

Here are a Dozen Reasons to consider an SMA

Our Software Maintenance Agreements offer a 1% Discount for every 2 Hours you are willing to guarantee per month, up to 24% for 48+ Hours, with:
Discounts from 1% to 24%	Graduated Discounts for Limited IT Budgets
Terms from 2 to 36 Months	Billed Monthly, not Annually
Remote & Onsite Rate Lock for duration of term	Support 24/7/365 around the Clock around the Globe
Client Onsite Labor Rate at 8% Discount	No Retainer Required
First Month Escape Clause	No waiting when Service is requested
Early Renewal Option for Longer Term	Monthly Plan Fees as low as $235.23
See Tables and Terms below

The oldest reason for doing business is still perhaps the best: Find a need and fill it. Most PICK Consulting Groups offer a Software Maintenance Agreement (SMA). Some charge $10,000 or more per month to update, patch, and maintain their own vertical software packages on a Client's system. But what about the Proprietary Legacy software which many Clients already own? If your in-house programmer leaves, your consultant is playing hard to get (or God forbid, dies unexpectedly), your software vendor goes out of business, or your current IT staff is backlogged, who will maintain your software? And if your solitary VAR or system administrator is on vacation when your system goes down, what then? These are needs which MvCaTs is prepared to fill.

Our Agreement options put BIG DISCOUNTS within the reach of even the smallest companies.

The cost of our SMAs is dramatically lower than the competition. And we offer a wider variety, greater flexibility, and more affordability than any other in the industry as you will see in the Tables and Terms below. Our SMAs are not intended to put you in a headlock but rather to provide the level of service and depth of discount that your needs and budget demand in our current economic climate. Our SMAs include an Escape Clause which allows you to terminate the Agreement during the first billable month without incurring an Early Cancellation Penalty.

Our Software Maintenance Agreements are single page, one side, no fine print, no mumbo jumbo.

For a Monthly Participation Fee of your choosing, MvCaTs agrees to have at least one Consultant available 24/7/365 to provide discounted Support via secure Remote Access whenever you need it. You will never be charged our full Remote Rate. And with an SMA in place, we waive the Retainer requirement so whenever you request support, work can begin immediately. This Agreement covers Maintenance of your Proprietary PICK™ / MultiValue Software, development of new PICK™ / MultiValue Software, associated Database Maintenance, help with System Administration, and support during an emergency.

Immediate help around-the-clock is just a phone call away at (419) 923-0521.

Want to cut to the chase?

If you already know the number of hours of support you want or need in a month and the minimum number of months, we can plug that into our Discount Calculator and tell you what the best SMA option is for you. Or if you know the Discount Percent or Rate you want each month, we can plug that in and tell you how many minimum hours of support it will guarantee. The tables below should help with your decision. Then just give us a call and you'll receive an instant verbal quote. It's not only easy - it's free. Our Discount Calculator can help with those decisions as well.

Our Standard Terms are: 6 Month Double Term for Discounts from 1% to 3%, 6 Month Regular Term for Discounts from 4% to 8%, 12 Month Regular Term for Discounts from 9% to 16%, and 18 Month Regular Term for Discounts from 17% to 24%. Included Hours for a partial beginning or ending month would be prorated. You can request a Reduced Term, if desired, in exchange for somewhat higher Hours & Fee. But the hourly rate will remain the same. Or You can request an Extended Term to lower the Required Hours and Monthly Fee by 5% (see details below). You can also request a Double Term to lower the Required Hours and Monthly Fee by 10% (see details below).

First Tier: SMA Samples, 2 to 6 Month Term, 1% to 8% Discount
Term -->		2 Months	3 Months	4 Months	5 Months	6 Months
Discount%	Hourly Rate	Hours	Hours	Hours	Hours	Hours
4%	$126.72	11.2	10.4	9.6	8.8	8
8%	$121.44	22.4	20.8	19.2	17.6	16

Second Tier: SMA Samples, 8 to 12 Month Term, 9% to 16% Discount
Term -->		8 Months	9 Months	10 Months	11 Months	12 Months
Discount%	Hourly Rate	Hours	Hours	Hours	Hours	Hours
12%	$116.16	33.6	31.2	28.8	26.4	24
16%	$110.88	44.8	41.6	38.4	35.2	32

Third Tier: SMA Samples, 14 to 18 Month Term, 17% to 24% Discount
Term -->		14 Months	15 Months	16 Months	17 Months	18 Months
Discount%	Hourly Rate	Hours	Hours	Hours	Hours	Hours
20%	$105.60	56.0	52.0	48.0	44.0	40
24%	$100.32	67.2	62.4	57.6	52.8	48

Graduated Discounts for Limited IT Budgets

We also offer three Graduated Discounts for companies on limited IT budgets. You want the advantages of a Maintenance Agreement but can only afford to guarantee a few hours per month. But by the same token, you'd like a deeper discount when the occasional project requires more hours. We offer three budget-friendly solutions: 1) SMA Graduated 3% Discount with 3 Guaranteed Hours per month for 24 Month Term with Minimum Monthly Fee of $384.12. Each additional hour from 0.10 to 35.00 will earn an added 0.1% Discount until it levels at 10%. 2) SMA Graduated 4% Discount with 4 Guaranteed Hours per month for 18 Month Term with Minimum Monthly Fee of $506.88. Each additional hour from 0.10 to 30.00 will earn an added 0.1% Discount until it levels at 10%. 3) SMA Graduated 5% Discount with 5 Guaranteed Hours per month for 15 Month Term with Minimum Monthly Fee of $627.00. Each additional hour from 0.10 to 25.00 will earn an added 0.1% Discount until it levels at 10%.

To receive more info by email, just click on the SMA Graduated Discount Percent you prefer in the paragraph above. We will respond within 24 hours. Please include your contact information and be sure to add our domain name to your Trusted Senders list so you can receive our reply. We will answer any questions you may have and attach a sample one-page Software Maintenance Agreement for your review. We hope to hear from you soon.

Early SMA Renewal Option

If you have completed more than half of your current SMA term, you may switch to a Longer Term with the same or more Guaranteed Hours per month (perhaps to lock in a lower hourly rate or to circumvent our annual Rate COLA). And you can choose the Effective Date: either the first of the month of signing or the first of the month following.

"What happens to us if something happens to you?"

You may be running a small business without a staff programmer and doing your own system administration on a shoestring budget. We are continually amazed at what some folks can do with duct tape and rubber bands. Or you may be relying on a "Lone Wolf" programmer for MultiValue / PICK software support or a solitary Value Added Reseller (VAR) or system administrator for system support. So at some point, you've probably asked yourself, "What happens to us if something happens to you?" You may even be that "Lone Wolf", whether full-time or a "contract player", concerned about your position and the company if something happens while you are taking time off. Or your company may produce and maintain vertical software packages and at times have too many projects and not enough programmers. Whatever your needs and budget, we can tailor a low-cost plan that's right for you.

With an SMA in place, you never pay our full Rates for even a single hour of service.

The first table in each of the Example links below displays Discounts for the specified Term. The second table in the Example shows a Sample Cost & Savings Comparison to give you an idea of what you would pay & save with an SMA in place as compared to "flying without a net".

We can customize an SMA for any whole percentage between 1% and 24%, or put another way, for any multiple of 2 guaranteed hours from 2 to 48. That's a 1% Discount for every 2 hours you are willing to guarantee per month, up to 24% for 48 hours. After the Included Hours are satisfied, additional hours will earn that same level Discount %. (Please Note: Level SMAs for less than 4% Discount, or a commitment of less than 8 hours, will require a 6 Month Double Term. General Contractors must commit to a minimum of 10 hours per month due to the increase in administrative paperwork required to service their clients.) Click any link below to see SMA Examples at the following Discounts:
1% to 8%	9% to 16%	17% to 24%
2 Months	8 Months	14 Months
3 Months	9 Months	15 Months
4 Months	10 Months	16 Months
5 Months	11 Months	17 Months
6 Months	12 Months	18 Months
6 Month Extended Term	12 Month Extended Term	18 Month Extended Term
6 Month Double Term	12 Month Double Term	18 Month Double Term
Want an Extended Term for a 5% Reduction in Hours? You can lock in our Current Rates for up to 27 Months -AND- reduce the Hours and Monthly Fee by 5%. Simply tell us you'd like to Extend the Term by half on any Standard 6, 12, or 18 Month SMA, and we will: 1) reduce the Hours and Fee by 5%, 2) include one Automatic Extension for 50% longer Term, and 3) lock our Remote and Onsite Rates for the full Extended Term. That's a 1% Discount for every 1.9 hours you are willing to guarantee. Click any of the Extended Term links above to see SMA Examples. Want a Double Term for a 10% Reduction in Hours? You can lock in our Current Rates for up to 36 Months -AND- reduce the Hours and Monthly Fee by 10%. Simply tell us you'd like to Double the Term on any Standard 6, 12, or 18 Month SMA, and we will: 1) reduce the Hours and Fee by 10%, 2) include one Automatic Renewal, and 3) lock our Remote and Onsite Rates for the full Double Term. That's a 1% Discount for every 1.8 hours you are willing to guarantee. Click any of the Double Term links above to see SMA Examples. Want Twice the Hours for Half the Term? We can do that, too! Choose any even-numbered Term above from 4 Months to 18 Months, and we will: 1) double the Hours and Fee, 2) reduce the Term by Half, and 3) lock our Remote and Onsite Rates for the Half Term. This option would reduce your Term commitment by half; 12 Months would become 6, 18 Months would become 9, etc. Click any even-numbered Term link above from 4 Months to 18 Months to see SMA Examples. Visually cut the displayed Term in half; then grab your calculator to double the Hours and Fee.

Billed Monthly, not Annually

A Time Billing Statement for the Participation Fee plus any additional hours of Service rendered would be presented via email on or about the first day of each month following any full or partial month governed by this agreement. Payment in full must be received by the 20th day of the billing month for Service to continue uninterrupted. See the policies on our Guarantee page for details.

As with any "insurance" policy, the "premium" is due each month. Any "unused portion" does not "roll over" to the following month. But this "policy" enables you to choose your own Discount Rate based on the hours of support you believe you may need in a month. And with a Software Maintenance Agreement in place, we lock in both the Remote & Onsite Rates which were in effect at signing and waive the Retainer requirement so whenever you sign a Service Authorization, work can begin immediately. It's a Win/Win situation for both parties: You get rapid reliable support at a long-term Discount Rate, and MvCaTs gets recurring receivables.

If this is the flexible Support Solution you've been looking for, we invite you to call (419) 923-0521. Or to send us an email, you could click on the Discount Percent you want in the SMA % column in any of the SMA Example links above. We will respond within 24 hours. Please include your contact information and be sure to add our domain name to your Trusted Senders list so you can receive our reply. We will answer any questions you may have and attach a one-page Software Maintenance Agreement for your review. We hope to hear from you soon.

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This page was last modified on December 31, 2011.